Terms of service
Last updated: October 2026
Diagnosis
Diagnosis is free. We’ll tell you what we can recover and give you a firm price before any work starts.
No data, no fee
If we can’t recover the data you asked for, you don’t pay for the recovery.
Shipping
You’re responsible for shipping your device to us. Please ship insured with tracking. We pay for insured return shipping.
Devices we don’t accept
We are not accepting physically damaged spinning hard drives at this time.
Device condition
Damaged devices can fail further during diagnosis or recovery. We work carefully, and our priority is always your data, not the device itself.
Unclaimed devices
If we can’t reach you for 60 days after your case is closed, we may recycle the device responsibly.