Samsung Galaxy data recovery, even when the phone is dead.
Galaxy S, Note, A series or Z Fold/Flip: if it won’t turn on, got wet, or the screen is too smashed to unlock, we can usually still get your photos, texts and contacts back.
Why this happens
Modern Galaxy phones encrypt their storage to the phone’s own board, so the data can’t simply be read from the chip somewhere else. The phone has to boot.
A cracked screen that won’t respond, a failed power circuit, or water damage are the most common reasons people lose access. All of them are fixable at the board level.
What to do right now
- If it got wet, turn it off and don’t charge it.
- If the screen is broken but the phone still rings, don’t factory reset it to “fix” it.
- Note your PIN or pattern. We’ll need it once the phone is working.
- Start your mail-in and ship it insured.
How we get your data back
We repair what stands between you and your data: the screen, the power circuit, or the corroded parts. When the phone boots, we copy everything you asked for and send it back to you.
What it costs
Free diagnosis. Firm price before any work. No data, no fee.
Our promise
If we can’t get your data back, you don’t pay for the recovery. You only risk the cost of shipping it to us, and we pay for the trip home.
ResultBroken screen, dead phone, nothing backed up.
The screen was broken, the phone was not working, and nothing was backed up anywhere.
Read the case
ResultA phone pulled from a house fire. Every file saved.
This phone came out of a house fire. The frame was scorched, the back was melted and the phone was completely dead.
Read the caseQuestions
Can you get my Samsung texts back?
Yes, if the phone can be brought back to life. Texts, WhatsApp, photos, videos and contacts all live on the phone.
What about Samsung Cloud or Google backup?
Check those first. They’re free. If your data isn’t there, the phone is the only copy.
How much does it cost?
You get a firm price after the free diagnosis, before any work. If we can’t recover your data, you pay nothing for the recovery.
Common problems we solve
iPhone won’t turn on
iPhone dead, black screen or stuck on the Apple logo? Your photos are usually still on the board. Mail it to our lab. Free diagnosis. No data, no fee.
See howBroken screen, can’t unlock
Screen shattered, black or unresponsive and you can’t unlock your phone? We recover your photos and messages by mail. Free diagnosis. No data, no fee.
See howSD card says “not formatted”
Camera says “card not formatted” or “card error”? Don’t format it. We recover photos, RAW files and video from damaged SD cards by mail. From $89. No data, no fee.
See howGet your files back
Start your free mail-in. You’ll get a case number and a packing slip in about two minutes.