Phone burnt in a fire? Your data can still be there.
A scorched frame, a melted back and a phone that’s completely dead. We’ve saved every file from a phone pulled out of a house fire. The outside takes the heat first, and the storage chip inside can survive damage that makes the phone look destroyed.
Why this happens
Fire and heat go after the battery, the screen, the plastics and the connectors first. Your data sits on a storage chip soldered deep on the logic board, encrypted to that board, so the board itself has to power on again.
Soot, smoke residue and the water used to put the fire out also cause corrosion, and corrosion keeps spreading until it’s cleaned off. The sooner the phone is on our bench, the better.
What to do right now
- Don’t try to charge it or turn it on. A heat-damaged battery can be dangerous.
- If the battery is swollen, leaking or smells, don’t ship it. Call or text us first.
- Don’t wash or scrub it. Leave the soot and residue for us.
- Find your passcode, then start your mail-in.
How we get your data back
We take the phone apart, clean off soot and corrosion, repair the damaged parts of the board and bring it up long enough to unlock with your passcode. Then we copy your files off and hand them to you.
What it costs
Free diagnosis. Firm price before any work. No data, no fee.
Our promise
If we can’t get your data back, you don’t pay for the recovery. You only risk the cost of shipping it to us, and we pay for the trip home.
ResultA phone pulled from a house fire. Every file saved.
This phone came out of a house fire. The frame was scorched, the back was melted and the phone was completely dead.
Read the case
ResultAn inflated quote somewhere else. A second opinion here.
Another business gave this customer an inflated quote for their recovery.
Read the caseQuestions
The phone is melted. Is there any point?
Often, yes. The phone in our case study had a scorched frame and a melted back, and we saved every file. We check it free first.
Do you need my passcode?
Yes. Modern phones encrypt everything, so the passcode is the only way in once the phone powers on. We ask for it securely when it’s on our bench.
Should I clean it before I send it?
No. Don’t wash, wipe or dry it out with heat. Bag it, box it with padding and ship it.
What if it can’t be recovered?
Then you pay nothing. No data, no fee.
Common problems we solve
Crushed or run-over phone
Phone run over, crushed or bent? The chip with your photos often survives. Mail it to our lab for board-level recovery. Free diagnosis. No data, no fee.
See howiPhone won’t turn on
iPhone dead, black screen or stuck on the Apple logo? Your photos are usually still on the board. Mail it to our lab. Free diagnosis. No data, no fee.
See howSamsung Galaxy data recovery
Galaxy phone dead, broken or wet? We recover photos, texts and contacts from damaged Samsung phones by mail. Free diagnosis. No data, no fee.
See howGet your files back
Start your free mail-in. You’ll get a case number and a packing slip in about two minutes.