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Award-winning lab · Charlotte, NC

USB flash drive recovery by mail

The connector snapped off. Windows says “please insert a disk.” Your Mac wants to format it. The files are usually still on the memory chip, and we can get them off.

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4.9★ on Google · 1,700+ reviews No data, no fee Since 2013
Component-level board inspection
From $89No data, no fee

What we see every week

  • Snapped or bent USB connector
  • Not recognized by any computer
  • Asks you to format it
  • Shows 0 bytes or the wrong size
  • Files deleted or drive formatted
  • Got wet or crushed

How we get your data back

For a broken connector or board, we repair it at the board level so the drive can be read again. For corrupted or formatted drives, we image the drive and rebuild the files from the copy, never the original.

Don’t format the drive and don’t run free recovery tools on it. Every write makes recovery harder.

What it costs

From $89

Free diagnosis. Firm price before any work. No data, no fee.

How long it takes

Diagnosis within 24–48 hours of arrival. Most recoveries are done 2–5 business days after you approve.

Our promise

If we can’t get your data back, you don’t pay for the recovery. You only risk the cost of shipping it to us, and we pay for the trip home.

From the bench
Component-level board inspection Result
Second opinion

An inflated quote somewhere else. A second opinion here.

Another business gave this customer an inflated quote for their recovery.

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iPhone logic board diagnosis Result
Phone · Data recovery

A sister’s wedding photos and videos, back.

A dead phone holding the photos and videos from a sister’s wedding, with no backup.

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Common questions

My USB connector snapped off. Can you get the files?

In many cases, yes. We repair or replace the connector at the board level and read the drive.

My computer says it needs to be formatted. Should I?

No. Formatting can overwrite the information we need to rebuild your files. Unplug it and ship it.

How much does it cost?

USB recovery starts at $89. You get a firm price after the free diagnosis, and nothing is owed if we can’t recover your files.

Common problems we solve

SD card says “not formatted”

Camera says “card not formatted” or “card error”? Don’t format it. We recover photos, RAW files and video from damaged SD cards by mail. From $89. No data, no fee.

See how

We also recover

Phones

iPhone, Samsung, Pixel, MotorolaFree diagnostic, then a firm quote

MacBooks

MacBook Air & Pro, Intel and Apple siliconFrom $99

Laptops & PCs

Dell, HP, Lenovo, ASUS, Acer, Surface, desktopsFrom $99

Memory cards

SD, microSD, CF, camera & drone cardsFrom $89

iPads & tablets

iPad, Galaxy Tab, Fire, SurfaceFree diagnostic, then a firm quote

Liquid damage

Water, coffee, soda, pool, toilet, ocean. Liquid doesn’t kill your data right away. Corrosion does, slowly, over the next days and weeks. That’s why speed is everything.From $149
No data, no fee

Ready to get your files back?

Start your free mail-in. You’ll get a case number and a packing slip in about two minutes.

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