iPhone won’t turn on? Your photos are probably still there.
A black screen, a phone that won’t charge, or an endless Apple logo doesn’t mean your photos are gone. In most dead iPhones, one part on the logic board failed, and the storage chip with your photos is fine.
Why this happens
iPhones store everything on a chip soldered to the logic board, and it’s encrypted to that board. Nobody can pull the chip out and read it somewhere else. The board itself has to work again.
The usual culprits are a shorted power line, a failed charging chip after a cheap cable or a drop, or corrosion from moisture. These are board-level repairs most shops don’t do.
What to do right now
- Stop plugging it in over and over. Repeated attempts can stress a damaged board.
- Don’t let anyone replace the logic board. A new board means a phone without your data.
- Find your passcode. We’ll need it to unlock the phone once it powers on.
- Start your mail-in and ship it insured.
How we get your data back
We find the failed part, repair the board at the component level, and bring the iPhone back to life long enough to copy your photos, videos and messages off. Then we hand you your files.
What it costs
Free diagnosis. Firm price before any work. No data, no fee.
Our promise
If we can’t get your data back, you don’t pay for the recovery. You only risk the cost of shipping it to us, and we pay for the trip home.
ResultBroken screen, dead phone, nothing backed up.
The screen was broken, the phone was not working, and nothing was backed up anywhere.
Read the case ResultA sister’s wedding photos and videos, back.
A dead phone holding the photos and videos from a sister’s wedding, with no backup.
Read the caseQuestions
Apple said they can’t recover my data. Can you?
Often, yes. Apple replaces boards rather than repairing them, and a new board doesn’t have your data. We repair the original board.
Will my iPhone work again after?
Sometimes. Our goal is your data, but board repairs often bring the phone back too. We’ll tell you either way.
Is iCloud an option?
If iCloud Photos was on, check icloud.com first. It’s free. If your photos aren’t there, the phone is the only copy, and that’s what we recover.
Common problems we solve
Samsung Galaxy data recovery
Galaxy phone dead, broken or wet? We recover photos, texts and contacts from damaged Samsung phones by mail. Free diagnosis. No data, no fee.
See howBroken screen, can’t unlock
Screen shattered, black or unresponsive and you can’t unlock your phone? We recover your photos and messages by mail. Free diagnosis. No data, no fee.
See howSD card says “not formatted”
Camera says “card not formatted” or “card error”? Don’t format it. We recover photos, RAW files and video from damaged SD cards by mail. From $89. No data, no fee.
See howGet your files back
Start your free mail-in. You’ll get a case number and a packing slip in about two minutes.